I've had to do a couple of Amazon returns recently, and the process is surprisingly easy. I don't remember that always being the case. But now all you need to do is initiate the return process for the item on the Amazon website, take the item to a dedicated counter at a local Whole Foods Market (an Amazon-owned store I don't shop at, but which there are loads of them around - including one only 10 minutes drive away for me), show the assistant behind the desk the QR code that you got sent, give them the item, and that's pretty much it. Don't have to deal with any of the packing or shipping - which is nice. I have encountered a massive queue at the return counter before, but that was after Christmas when you might expect it to be busy. The few times I've had to do this in the last couple of weeks, when I went there just after the counter opened at 9 am, there was no wait. Of course, if Amazon hadn't sent me a couple of damaged items in the first place - then this wouldn't be an issue.
